Return and Refund Policy

30-Day SOUR Satisfaction Guarantee

We stand behind SOUR ENERGY™ and want you to feel confident trying our products. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

To request a refund, contact us at hello@getsourenergy.com within 30 days of receiving your order and include your order number or other proof of purchase.

To qualify under our 30-Day SOUR Satisfaction Guarantee:

• You must contact us within 30 days of delivery.
• We may require you to return all remaining product tins, including opened and unopened tins, to the return address provided by our support team.
• Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective order.
• We may request photographs of the product, packaging, or remaining items to verify your request.
• Satisfaction Guarantee claims are limited to purchases made directly through getsourenergy.com and may be limited to one claim per customer or household.

Do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.

Once an approved return is received and reviewed, we will notify you of the refund decision. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is the result of an error by SOUR ENERGY™.

Unopened Product Returns

Unopened and unused products may be returned within 30 days of delivery, provided they remain sealed and in their original condition.

Customers are responsible for return shipping costs for voluntary returns.

Before returning any product, contact hello@getsourenergy.com to obtain return instructions and the appropriate return address.

Opened Products

Due to the nature of ingestible products, opened or used products are not eligible for standard returns.

Opened products may only be considered for a refund under our 30-Day SOUR Satisfaction Guarantee, subject to the requirements described above.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible at hello@getsourenergy.com and include your order number and photographs of the issue.

If we confirm an error or product issue, SOUR ENERGY™ will provide an appropriate replacement or refund at no additional cost to you.

If a return is required because of an incorrect, damaged, or defective order, SOUR ENERGY™ will cover the return shipping cost.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Any time required by your financial institution to post the refund is outside of our control.

Non-Returnable Items

The following items are generally not eligible for return or refund unless required by applicable law:

Gift cards, promotional or complimentary items, samples, items marked final sale, products purchased from third-party retailers, and products returned without prior authorization.

Products purchased from an authorized retailer must generally be returned to the retailer from which they were purchased and are subject to that retailer's return policy.

Subscriptions

Subscriptions may be canceled or modified before the next scheduled order is processed, subject to the terms shown when the subscription is created.

Canceling a subscription does not automatically cancel or refund an order that has already been processed.

Once a subscription order has been processed or shipped, it is subject to this Return and Refund Policy.

Order Cancellations

If you need to cancel or modify an order, contact us at hello@getsourenergy.com as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has been submitted. Once an order has entered fulfillment or has shipped, it will be subject to this Return and Refund Policy.

International Customers

Additional cancellation, return, or refund rights may apply depending on the customer's location.

Where applicable consumer protection law provides rights greater than those described in this policy, those legal rights will apply.

Contact Us

For questions about returns, refunds, damaged orders, or cancellations, contact:

SOUR Energy LLC
Email: hello@getsourenergy.com
Website: getsourenergy.com

Merch Returns

Merch is made to order, so we can't accept returns or exchanges on merch unless the item arrives damaged, defective, or wrong. Contact hello@getsourenergy.com within 30 days of delivery with your order number and a photo.