Shipping policy
Shipping Policy
Last updated: September 3, 2026
This Shipping Policy applies to orders placed through getsourenergy.com and fulfilled on behalf of SOUR Energy LLC.
Order Processing
Orders are processed and fulfilled through our third-party fulfillment partner.
We work to process orders as quickly as possible. Processing times may vary during product launches, promotions, holidays, periods of high order volume, or circumstances outside our reasonable control.
Estimated delivery times shown at checkout begin after an order has been processed and transferred to the shipping carrier.
Orders placed on weekends or holidays may begin processing on the next business day.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
Shipping rates may vary based on:
- Delivery destination
- Order size or weight
- Selected shipping method
- Carrier availability
- Promotional offers
From time to time, SOUR ENERGYâ„¢ may offer free or discounted shipping promotions. Eligibility requirements for any such promotion will be displayed at checkout or in the applicable promotional terms.
Shipping Confirmation and Tracking
Once your order has shipped, we will send a shipping confirmation to the email address associated with your order.
Where tracking is available, your shipping confirmation will include a tracking number or link that can be used to follow the shipment.
Tracking information may take additional time to update after the carrier receives the package.
Estimated Delivery Times
Delivery estimates provided at checkout or through tracking information are estimates only and are not guaranteed delivery dates.
Delivery may be affected by circumstances including:
- Carrier delays
- Weather
- Holidays
- Transportation disruptions
- High shipping volumes
- Incorrect or incomplete addresses
- Local delivery conditions
- Events outside our reasonable control
SOUR ENERGYâ„¢ is not responsible for carrier delays outside our reasonable control, but we will assist customers with legitimate shipping issues when appropriate.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error after submitting your order, contact us as soon as possible at hello@getsourenergy.com.
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an order can be changed once it has entered processing or has been transferred to the carrier.
Additional shipping charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address.
Undeliverable or Returned Packages
If a package is returned to us or our fulfillment partner because it was undeliverable, refused, or addressed incorrectly, contact hello@getsourenergy.com.
Depending on the circumstances, we may offer:
- Reshipment
- Refund
- Store credit
Additional shipping charges may apply when reshipment is required for reasons not caused by SOUR ENERGYâ„¢ or the carrier.
Lost Packages
If your tracking information has not updated for an unusual period of time or you believe your package has been lost in transit, contact us at hello@getsourenergy.com with your order number.
We may ask you to allow additional time for the carrier to complete delivery or investigate the shipment.
If a package is confirmed lost in transit, we will work with the carrier and, where appropriate, provide a replacement, refund, or other reasonable resolution.
Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it, please:
- Check the delivery location and surrounding area.
- Confirm the shipping address on your order.
- Check with other household members, building staff, neighbors, or other individuals who may have accepted the delivery.
- Allow a short period of time in case the carrier marked the shipment delivered before final placement.
If you still cannot locate the package, contact hello@getsourenergy.com and we will review the situation with you.
A carrier's delivery confirmation may be considered when evaluating replacement or refund requests.
Damaged or Incorrect Shipments
Please inspect your order after delivery.
If your shipment arrives damaged, defective, incomplete, or contains an incorrect product, contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging where applicable
If we confirm a fulfillment or product issue, we will provide an appropriate replacement or refund at no additional cost to you.
Damaged and incorrect orders are also subject to our Return and Refund Policy.
Preorders
Products offered for preorder may have different processing and shipping timelines from in-stock products.
Any estimated shipping window for a preorder will be disclosed on the applicable product page or during checkout.
If a preorder is materially delayed, we will communicate available options as required by applicable law.
Your launch playbook already calls for preorder pages to disclose estimated shipping timing and provide appropriate delay or refund options when necessary.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional shipping solely because we choose to fulfill an order in multiple packages.
Domestic Shipping
Our initial shipping availability is determined by the destinations supported through our online checkout and fulfillment network.
If shipping is not available to your destination, Shopify checkout will generally prevent the order from being completed.
International Shipping
International shipping may be offered to selected countries in the future.
When international shipping is available, customers may be responsible for applicable:
- Import duties
- Customs charges
- Taxes
- Brokerage fees
- Other government-imposed charges
unless checkout specifically states that such charges are included.
We will provide additional international shipping terms as new markets are activated.
Order Changes and Cancellations
If you need to change or cancel an order, contact:
as soon as possible.
We cannot guarantee that an order can be modified or canceled after it has entered fulfillment.
Once an order has shipped, it is subject to our Return and Refund Policy.
Returns
Do not send returns to the address shown on our website unless our support team specifically instructs you to do so.
Approved returns must be sent to the return location provided by our customer support team.
Our fulfillment and return locations may differ from the corporate address of SOUR Energy LLC.
Please review our Return and Refund Policy for complete return eligibility and refund terms.
Contact Us
For questions about shipping, tracking, delivery, or an existing order, contact:
SOUR Energy LLC
SOUR ENERGYâ„¢
Email: hello@getsourenergy.com
Website: getsourenergy.com
